Deploy Support Services

Comprehensive Magento eCommerce support tailored to your business needs - from essential maintenance to strategic growth initiatives

Essential Support TIER 1

The foundation that keeps your eCommerce store transactional and secure. Essential Support ensures your Magento store remains operational, patched, and bug-free.
  • Magento Security Patches
  • Quarterly Minor Upgrades
  • Extension Compatibility Updates
  • Bug Fixes (Core & Custom Features)
  • Critical Emergency Response

Real-World Examples:

Security Patch: A critical Magento security vulnerability is discovered. We immediately apply the patch to prevent potential data breaches.
Payment Issue: Customers can't complete checkout due to a payment gateway error. We provide emergency response to restore transactions within hours.
Extension Conflict: After a Magento update, your inventory management extension stops working. We resolve the compatibility issue to restore functionality.

Technical Support TIER 2

Strategic development and optimization that drives growth. Technical Support builds on Essential Support to continuously improve your store's performance and user experience.
  • eCommerce Strategy Consultancy
  • UX Analysis & Optimization
  • Conversion Rate Optimization
  • Custom Feature Development
  • Bug Fixes for New Features (Until Established)
  • Third-Party Integrations
  • Major Magento Upgrades
  • Monthly Time Bank (Tracked Hours)

Real-World Examples:

CRO Project: Analytics show 70% cart abandonment. We redesign the checkout process, implement guest checkout, and reduce abandonment to 45%.
Integration: Connect your Magento store with Salesforce CRM to automatically sync customer data and purchase history for better sales follow-up.
New Feature Bug: After launching a new product recommendation engine, we discover it's not displaying correctly on mobile devices. We fix this immediately as part of Technical Support until the feature is established.
Custom Development: Build a subscription management system allowing customers to modify recurring orders, boosting customer lifetime value by 35%.
* Established features are Magento core or custom functionalities that have been fully operational and stable in production for a sustained period - defined as at least 30 consecutive days without critical bugs or required development fixes. Exceptions apply to infrequently used features, which must demonstrate stability over multiple uses or across a longer observational window. Once established, these features fall under Essential Support, where they receive ongoing maintenance, security patches, and bug fixes to ensure continued reliability and compatibility.

Service Comparison

Key Difference: Essential Support keeps your store running with bug fixes for established features, while Technical Support makes it grow with new development. Bug fixes for newly developed features remain under Technical Support until they're stable and proven.
Aspect Essential Support Technical Support
Primary Focus Maintenance & Stability Growth & Optimization
Response Time Emergency SLA for critical issues Planned development cycles
Billing Structure Fixed monthly fee Monthly hour bank (tracked)
Bug Fixes Core Magento & stable custom features New features until stable, then transfer to Essential
Typical Use Cases Site down, payment failures, security patches New features, performance improvements, integrations